Refund Policy
Effective Date: 8/28/2025
Last Updated: 8/25/2025
Overview
Argus Response Resource Consulting is committed to delivering exceptional value through our specialized OSRO compliance and regulatory consulting services. This refund policy outlines the terms and conditions under which refunds may be provided for our professional services.
Refund Structure
We operate on a “milestone-based refund policy” that balances client protection with business risk management, recognizing the specialized nature of our regulatory consulting services.
General Principles
- Completed work phases are non-refundable once deliverables have been provided and accepted
- Travel expenses are always non-refundable as these represent third-party costs incurred on the client's behalf
- Refunds are available only for unstarted project phases when clients terminate services early
- Corrections and revisions are offered as alternatives to refunds when appropriate
Service-Specific Refund Terms
RRI Programming Services
Rate: $250-$300 per hour
- Refund Available: For unused hours if client terminates before project completion
- Non-Refundable: Completed work phases and hours already performed
- Cooling-Off Period: 48-72 hours from project initiation for full refund consideration
- Partial Work: Billed and non-refundable for any hours worked
Site Assessments
Rate: $200 per site plus travel expenses
- Non-Refundable: Once on-site work begins
- Travel Expenses: Always non-refundable once incurred
- Pre-Assessment Cancellation: 50% refund available if physical assessment has not started
- Same-Day Cancellation: No refund available
Third-Party Accreditation Services
Custom pricing based on scope
- Milestone-Based: Refunds available only for unstarted project phases
- Completed Phases: Non-refundable once deliverables are provided
- Documentation: Refund eligibility tied to clearly defined project milestones outlined in service agreements
Refund Request Process
Timeline
- Refund requests must be submitted within 30 days of service completion or termination
- Requests submitted after 30 days will not be considered
Required Documentation
- Written refund request detailing specific grounds for refund
- Reference to applicable service agreement terms
- Documentation of any attempts to resolve issues through revisions or corrections
Processing Time
- Refund requests will be reviewed within **5-7 business days**
- Approved refunds will be processed within **10-14 business days**
- Refunds will be issued via the original payment method
Exclusions and Limitations
Non-Refundable Circumstances
- Services where deliverables have been accepted by the client
- Travel expenses and third-party costs already incurred
- Rush or expedited service fees
- Services terminated due to client breach of contract
- Regulatory changes beyond our control affecting project scope
Force Majeure
No refunds will be provided for delays or cancellations due to circumstances beyond our reasonable control, including:
- Changes in Coast Guard regulations or policies
- Government shutdowns affecting regulatory processes
- Natural disasters or other force majeure events
Alternative Remedies
Before requesting a refund, clients are encouraged to consider:
- Revisions and corrections to deliverables at no additional charge
- Project scope modifications to better meet client needs
- Extended timelines to accommodate changing requirements
- Credit toward future services in lieu of cash refunds
Professional Standards
Our refund policy reflects our confidence in delivering high-quality regulatory consulting services backed by 22 years of Coast Guard expertise. We stand behind our work and are committed to client satisfaction while maintaining fair business practices.
Dispute Resolution
If a refund request is denied and the client disputes the decision:
1. Initial review will be conducted by senior management.
2. Disputes may be escalated to mediation if mutually agreed upon.
3. Final disputes will be resolved according to the governing law specified in our Terms and Conditions.
Contact Information
To request a refund or discuss refund-related questions:
Argus Response Resource Consulting
Camden, NC
Email: info@argusrrc.com
Phone: (207) 807-1007
Refund Requests: Please submit in writing to info@argusrrc.com.
Policy Updates
This refund policy may be updated periodically to reflect changes in our services or business practices. Clients will be notified of material changes, and updated policies will apply to services contracted after the effective date of changes.